Frequently Asked Questions
Common questions about WIS Biotech, our gluconate mineral salts, certifications, ordering, and global shipping. Can’t find your answer? Contact us within one business day.
About WIS Biotech
Where is WIS Biotech located, and how long has it been in operation?
WIS Biotech (Shandong Wisdomesty Biotech Co., Ltd.) is headquartered at No. 1226 Yuhuang West Road, Yuhuangmiao Town, Shanghe County, Jinan, Shandong Province, China. The company was founded in 2015 and has been manufacturing and exporting gluconate mineral salts and food ingredients to global markets for over a decade.
What is WIS Biotech’s manufacturing capacity?
Our factory occupies approximately 10,000 square meters and operates a combined gluconate production capacity of around 60,000 metric tons per year. The facility supports food grade, feed grade, and industrial grade product lines with dedicated production zones to prevent cross-contamination.
Which countries does WIS Biotech export to?
We currently export to over 80 countries and regions, including Turkey, India, Vietnam, the Middle East, Southeast Asia, and the EU. Approximately 90% of our production is exported.
Products & Certifications
What certifications do your products hold?
Our products are certified Halal (IFANCA, USA), Kosher (OU), and we hold ISO 9001, ISO 14001, ISO 45001, FSSC 22000, and HACCP certifications. All certifications are available for food grade and feed grade product lines.
What grades do you offer — food grade, feed grade, or pharmaceutical?
We specialize in food grade and feed grade gluconate products. We do not manufacture pharmaceutical-grade (USP/BP) products and do not make GMP claims. Our positioning is strictly food and feed ingredient supply.
What is the minimum order quantity (MOQ)?
MOQ varies by product. For sodium gluconate, typical MOQ is 1 MT (one metric ton) for samples and trial orders. For bulk orders, standard FCL quantities apply. Please contact our sales team for specific product MOQs.
Ordering & Shipping
How can I request a sample?
You can request samples by emailing us at kiddshang@gmail.com or messaging via WhatsApp at +86 186 6370 6930. Sample requests are typically processed within 1–3 business days.
What payment terms do you accept?
We accept T/T (bank transfer), L/C at sight, and other standard international trade payment methods. Payment terms are negotiable depending on order volume and buyer relationship.
What shipping methods are available?
We support sea freight (FCL and LCL), air freight, and courier (for samples). Goods are shipped from Qingdao or Tianjin ports. We can handle FOB, CIF, and DDP terms.
Still have questions? Our team responds within one business day.
